More bandwidth, please #netlit
1 min read
Yes- MT @RoyAtkinson A6: Yes. But...: Complexity drives channel choice. When it’s a complex issue, people want phone, chat or F2F. #custserv
— Bruce Waltuck (@complexified) September 9, 2015
I often think about channels in terms of the bandwidth they afford. As Bruce tweeted, when dealing with complexity, additional bandwidth is desired because we want to take advantage of the additional communications cues they enable.
Different channels fall along a continuum face-to-face -> video conferencing -> audio-only -> real-time text -> asynchronous text, For the most effective collaboration, we need to choose the appropriate form of communicating for the given situation.
